One email address, read by a real person, usually answered within one business day.
We keep this simple. There is one address, and a person reads it.
We reply within one business day, Monday to Friday.
These come up most often and are answered already:
If you are writing about an order, include your order number and, for anything damaged, a photo. That is usually all we need to send a replacement the same day.
New designs land on Instagram first.